Legal

Privacy Policy

Last Updated: January 2026

Tim Therapy ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you visit or use the Tim Therapy website (the "Website").

This Privacy Policy is prepared in accordance with Indonesian Law No. 27 of 2022 on Personal Data Protection (Undang-Undang Perlindungan Data Pribadi — "UU PDP"), as well as applicable electronic system regulations.

1. Data Controller

The data controller is: Tim Therapy
Website: timtherapy.com
Email: info@timtherapy.com
Contact: +62 819 1655 4545

2. Personal Data We Collect

Data You Provide Directly

  • Full name
  • Email address
  • Phone number / WhatsApp number
  • Information submitted via contact forms, booking forms, or inquiry forms
  • Any information you voluntarily provide related to therapy inquiries or appointments

Automatically Collected Data

  • IP address
  • Device and browser information
  • Pages visited, date and time of access
  • Cookies and similar tracking technologies

3. Purposes of Data Processing

  • Responding to inquiries and contact requests
  • Managing appointments or service requests
  • Providing therapy-related information and services
  • Improving our website, services, and user experience
  • Website analytics and performance monitoring
  • Complying with legal and regulatory obligations

4. Legal Basis for Processing

  • Your consent
  • Performance of a contract or pre-contractual request
  • Compliance with legal obligations
  • Our legitimate interests, provided they do not override your rights and freedoms

5. Cookies

Our Website may use cookies or similar technologies to ensure proper website functionality, analyze traffic and user behavior, and improve content and performance.

6. Data Sharing and Disclosure

We do not sell your personal data. We may share personal data only when necessary with:

  • Website hosting providers
  • IT, analytics, or security service providers
  • Professional advisors or legal authorities when required by law

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When personal data is no longer required, it will be securely deleted or anonymized.

8. Data Security

We implement appropriate technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, or loss.

9. Your Rights Under Indonesian Law

Under UU PDP, you have the right to:

  • Access your personal data
  • Request correction or updating of your data
  • Request deletion or destruction of your data
  • Withdraw consent at any time
  • Object to or restrict certain data processing activities
  • Submit complaints regarding data processing

10. Cross-Border Data Transfer

If your personal data is transferred outside Indonesia, we will ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Consent

By using our Website and submitting your personal data, you acknowledge that you have read, understood, and agreed to this Privacy Policy.